Customer satisfaction, quality counts!
Your opinion as client is important to us. Because your experience with us is your final rating for the quality and service which Cirkel Makelaars have delivered to you. We therefore look forward to your reaction regarding the services we have supplied. The NVM keeps a close eye on the level of service supplied by her members. After we have served you, you will receive a questionnaire from the NVM
If you report on your experience, we and the NVM can tailor our service even better to your requirements. This way you contribute directly to quality enhancement and that is also to your advantage.
The graph below (dated 20 January 2011) shows our results to date, of which we are justly proud.
| Satisfaction Survey Sales House |
Score
Cirkel Makelaars |
Score
Landelijk |
| The completion The reliability The expertise The focus on the client The realty crew The after-sale service and care The orientation of the salesprocess The property transfer The empathy The presentation The sales transaction |
8,7
9,1 9,2 9,5 9,4 10,0 9,7 9,8 9,3 9,0 9,0 |
8,0
8,4 8,5 8,7 8,4 7,9 8,4 8,7 8,4 8,6 8,4 |
|
Total
|
9,3
|
8,5
|
